Got questions? This way.
Find answers to common questions about our AI assistant services. We aim to provide you with clear and helpful information.
General questions:
This section covers general information about Wexagen, including what we offer, where we’re based, our support hours, and how to reach us.
We’re based in London, United Kingdom. Our support and development teams operate remotely across multiple time zones to ensure you get timely assistance wherever you are.
Our support team is available Monday to Friday, 9 AM – 6 PM (GMT). For urgent issues, ticket submissions are monitored 24/7.
You can reach us at support@wexagen.com or through the Help section in your dashboard. We typically respond within 12–24 hours.
Yes — you can find testimonials on our homepage and case studies in the Insights section to see how DigiCamp helps teams improve engagement.
Yes! If you’re not satisfied within the first 14 days of your paid plan, we’ll issue a full refund—no questions asked.
Service details:
Learn more about how Wexagen works, how to activate your assistant, and what to expect when using our AI-powered comment management tools.
Simply create an account, connect your WordPress site or preferred platform, and your AI assistant will be ready to manage comments instantly.
Setup takes less than five minutes. You’ll choose your tone of voice, set auto-reply preferences, and review AI-generated suggestions before publishing.
Absolutely. You can edit tone, personality, and response structure in your settings to match your brand’s style.
Replies are generated in seconds — typically under 3 seconds per comment, depending on complexity and language.
Yes, Pro and Elite plans include multi-site support and centralized management for agencies and teams.
Procedures:
Understand our policies and processes — including cancellations, refunds, and data security. We believe in transparency and user control.
You can cancel anytime directly from your account dashboard. Your subscription will remain active until the end of your billing period.
All subscriptions include a satisfaction guarantee and uptime commitment of 99.9% for service reliability.
Your data is encrypted end-to-end. Wexagen does not store comment text beyond what’s required for AI processing and analytics.
Yes, you can upgrade, downgrade, or pause your subscription at any time from the billing settings page.
Yes — refunds are available within 14 days of purchase for first-time subscriptions or accidental renewals.