Last updated: December 5th, 2025

Introduction

Thank you for choosing WexaDigi Ltd. We value our customers and strive to ensure you are satisfied with our AI-powered services and subscription plans. This Refund Policy outlines when and how refunds may be issued for purchases made through our platform.

Eligibility for Refunds

Refunds may be granted in the following cases:

  • First-time subscriptions: If you are not satisfied with Wexagen within 14 days of your initial purchase, you may request a full refund.
  • Accidental charges or duplicate payments: Refunds will be issued upon verification of the error.
  • Technical issues: If our service fails to perform as described and our support team cannot resolve the issue within a reasonable timeframe.

Please note that refunds are available only for payments made directly to WexaDigi Ltd through our official website or authorized payment gateways (e.g., Stripe, PayPal).

Non-Refundable Cases

We do not provide refunds for:

  • Renewal payments made after your subscription renewal date.
  • Downgrades or unused portions of your subscription period.
  • Cancellations requested after the refund window has expired.
  • Issues caused by third-party integrations or plugins outside of Wexagen’s control.

How to Request a Refund

To request a refund, please contact us at billing@wexagen.com or contact@wexagen.com with the following details:

  • Full name and email address associated with your account.
  • Payment reference or invoice ID.
  • Reason for the refund request.

Our team will review your request and respond within 3–5 business days.

Refund Method

Approved refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5–10 business days for the funds to appear in your account.

Subscription Cancellations

You may cancel your subscription at any time directly through your account dashboard.
Cancellations prevent future renewals, but do not automatically trigger a refund unless the request falls under the eligibility criteria above.

Contact Us

If you have any questions about this Refund Policy or need assistance with billing, please contact us:

WexaDigi Ltd
Office 6705, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom, IG6 3SZ
📧 billing@wexagen.com / contact@wexagen.com
📞 +447490302125